Frequently Asked Questions

About Our Products

What is baby alpaca?
Baby alpaca refers to the first shearing of an alpaca, producing the finest and softest fibres. It is naturally hypoallergenic, thermoregulating, and incredibly soft against the skin.

Are your products ethically made?
Yes. Our garments are crafted in Peru by skilled artisans using traditional techniques. We are committed to fair working conditions and responsible sourcing.

How do I care for my alpaca garment?
We recommend hand washing in cold water with a gentle detergent, or dry cleaning. Lay flat to dry. Avoid tumble drying and direct sunlight. See our full Care Guide.

Orders

How do I place an order?
Simply browse our collection, select your size, and add to cart. Checkout is quick and secure.

Can I change or cancel my order?
Please contact us as soon as possible at hello@elvapaca.com. We process orders quickly, so we cannot guarantee changes once an order is placed.

Shipping

Where do you ship?
We ship internationally. See our Shipping page for details on delivery times and costs.

How long does delivery take?
Delivery times vary by destination. Please refer to our Shipping page for estimated timeframes.

Returns

What is your return policy?
We accept returns within 14 days of delivery for unworn items in original condition. See our full Returns & Refunds policy.

Still have questions?

We're happy to help. Reach out via our Contact page.